What to Expect

Hello, are you wondering what this involves?
We work personally with you to achieve an outcome tailored to your needs.
This is how we will journey together using our professional organising service.

Initial Contact

Enquiry

You contact us by phone or by email to inquire about our services

Initial consultation by phone

We explore your needs, concerns, expectations and budget to help us understand more about you, what you want to achieve and where to start.
The purpose of this call is to start understanding you and to answering your questions.

Booking

We agree on a suitable date and then confirm this with a service agreement and invoice.
The booking is confirmed by payment of a deposit, as detailed on the invoice.

Start work

On the day

We arrive with our tool kit and everything we need for a productive time together.
Paperwork: Service agreement is signed and OH&S form filled in.
We guide you as to how we will work through the task(s) that we have agreed on.
We work with you to create the positive, sustainable change in your home.
Notes from questions we’re often asked:
- All recycling and rubbish is left in your bins.
- Any items to be donated to charity can be taken by A Hand to Help and delivered, or we can arrange a charity pick-up service.
Balance of payment is made on completion.